C400 Responsible Gaming — Play Smart, Live Balanced
At c400, the enjoyment of gaming should always go hand in hand with personal wellbeing. This page provides guides, advice, and self-control tools to help you play in a healthy and responsible way in Malaysia.
c400's Commitment to Responsible Gaming
C400 believes digital entertainment should bring joy, not stress or burden. As a betting platform serving users in Malaysia, we take our responsibility seriously to ensure every user can enjoy the platform in a healthy and controlled way.
We offer a range of tools and resources to help users manage their gaming time and budget. Responsible gaming isn't just a slogan — it's a core value that shapes how c400 designs the user experience from the ground up.
Gaming on the c400 platform is strictly for users aged 18 and above. All users are encouraged to set limits that suit their means and lifestyle before they start playing.
Recognise the Signs of Risky Behaviour
Gaming becomes a problem when it starts interfering with your daily life. Here are warning signs to watch for in yourself or someone you care about:
- Feeling anxious or uneasy when you can't play
- Spending more time gaming than you planned
- Playing to forget problems or escape negative feelings
- Hiding gaming activity from family or friends
- Depositing more MYR than you can afford
- Borrowing money or selling assets to fund gaming
- Neglecting work, family, or financial responsibilities
- Continuing to play despite knowing it has negative consequences
Tips for Setting Time and Budget Limits
Decide how long you'll play before starting a session. Set a reminder or alarm on your phone. When time's up, stop without compromise — stepping away helps you make better decisions.
- Keep daily gaming sessions to a reasonable length
- Avoid gaming late at night when your judgement is impaired
- Take a short break every 30 to 60 minutes of play
- Don't replace other social or recreational activities with gaming alone
Set a maximum amount in MYR you're comfortable spending on entertainment each week or month. Gaming funds should come from your entertainment budget — not from savings, bills, or essential expenses.
- Set a monthly deposit limit and stick to it strictly
- Don't try to recover losses by depositing more money
- Track your gaming spending regularly
- If your budget runs out, wait until the following month
Self-Control Tools on the c400 Platform
C400 provides self-control tools to help users manage their platform usage in a more disciplined way. The following options are available:
Set a daily, weekly, or monthly deposit limit in MYR. Once the limit is reached, additional deposits will not be processed until the period resets.
Request a temporary break from the platform for a few days or weeks. During this period, the account cannot be used for betting.
The self-exclusion option lets you close off account access for an extended period. It's a firm and effective measure for users who need a longer break.
To activate any of the self-control tools above, please contact the c400 support team via email at [email protected]. Requests will be processed within 24 working hours.
Minor Protection
The c400 platform is for adults aged 18 and above only. We take seriously our responsibility to ensure that children and teenagers cannot access this platform.
- The registration process requires age verification when opening an account.
- Never share your c400 account login details with anyone, including younger family members.
- Log out of your account when not in use, especially on shared devices.
- Use parental control software on shared devices to prevent unauthorised access.
- If you notice a minor using the platform, report it to c400 support immediately.
Maintaining a Balanced Lifestyle
Healthy gaming is just one small part of a balanced life. c400 encourages all users to maintain the right balance between entertainment and their everyday responsibilities.
- Put family, work, and health before gaming.
- Don't let gaming replace your hobbies, sports, or social activities.
- Play when you're feeling happy and calm — not as an escape from stress.
- Have an open conversation with someone you trust about your gaming habits.
- Remember that gaming outcomes are random — no strategy guarantees a win.
Get Help When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you know is struggling with gaming-related issues, don't hesitate to seek professional support.
The c400 support team is ready to listen and help you activate self-control tools, deposit limits, or a temporary exclusion.
- Email: [email protected]
- Check FAQ for more information
- Refer to Terms & Conditions for the full policy
For deeper support, you can reach out to mental health and counselling organisations in Malaysia that offer services related to gambling behaviour.
- Talk to your family doctor or a certified counsellor.
- Contact Malaysia's government mental health helpline.
- Join a peer support group that understands these challenges.