C400 Privacy Policy — Protecting Our Users' Data
C400 takes the privacy of every user in Malaysia seriously. This policy explains what information we collect, how it is used, how it is protected, and your rights as a user of our platform.
Information We Collect
When you register and use the c400 platform, we collect several categories of information to ensure our services run smoothly and securely for all Malaysian users:
- Full name, date of birth, and phone number
- Email address for verification and communications
- Encrypted usernames and passwords
- Identity documents for identity verification purposes (KYC)
- Device type, operating system, and browser version
- IP address and approximate location based on network
- Activity logs including login times and in-platform actions
- Technical data to identify errors and improve performance
- Deposit and withdrawal transaction records in MYR
- Bank name or digital wallet used
- Account numbers are not stored in full — only the last few digits are retained for verification purposes
- Transaction history for financial regulatory compliance
- Betting and game records
- Gaming preferences and sports followed
- Time spent in each section of the platform
- Interactions with promotional features and VIP rewards
How Your Information Is Used
Account information and activity are used to verify identity, process MYR transactions, grant access to games and betting, and ensure stable platform performance.
Data is used to detect fraudulent activity, comply with financial regulatory requirements, verify user age, and enforce responsible gaming policies on the c400 platform.
Usage data helps us understand the needs of Malaysian users, tailor promotional offers, improve the interface, and ensure a consistently responsive mobile experience.
Cookies & Activity Tracking
The c400 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored in your browser when you visit our platform.
Required for login, user sessions, and security. Cannot be disabled without affecting core platform functionality.
Anonymous usage data is collected to help us understand how users interact with the platform and identify areas for improvement.
Saves your preferences such as language, region, and display settings so your experience on c400 feels more personalised and comfortable.
You can manage or delete cookies through your browser settings. However, disabling all cookies may affect certain features on the c400 platform.
Data Storage, Security & Sharing
- All data is encrypted using industry-standard encryption protocols during transmission and storage.
- A multi-layered security system is in place to prevent unauthorised access to user databases.
- Access to personal information is restricted to authorised personnel only and solely for operational purposes.
- Security audits are conducted on a regular basis to identify and address any system vulnerabilities.
C400 does not sell or rent users' personal data to any third party. Information may only be shared in the following circumstances:
- Approved payment service providers for processing MYR transactions securely.
- Government authorities or law enforcement agencies when required under Malaysian law.
- Technical partners who assist with platform operations, bound by strict confidentiality agreements.
- No data is shared for third-party marketing or advertising purposes without your explicit consent.
Your Rights as a c400 User
As a c400 platform user in Malaysia, you have certain rights regarding your personal data. We are fully committed to upholding these rights:
You may request a copy of all personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request an immediate correction through your account or via support.
You may request the deletion of your personal data, subject to data retention requirements for legal compliance.
You may withdraw consent for certain data processing at any time, though this may affect access to some features.
To exercise any of the rights above, please contact the c400 support team by email at: [email protected]. We will process your request within 14 business days.
Privacy Policy Updates
C400 reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or platform operations. Users will be notified of any significant changes via the platform or their registered email address.
The current version of this policy takes effect in 2026. Continued use of the c400 platform after any changes are made will be considered acceptance of the updated terms. You are encouraged to review this page periodically.
How to Reach Us
If you have any questions, concerns, or requests regarding your privacy and data protection on the c400 platform, our team is ready to help.
- Email: [email protected]
- Help Centre: FAQ
- More Information: Terms & Conditions
- Responsible Gaming: Responsible Gaming
We aim to respond to all privacy enquiries within 3 business days.
Your Data is Safe With Us
C400 is committed to protecting the privacy of Malaysian users. Register your account with confidence and enjoy a secure, trusted digital entertainment platform.